Returns & Refund Policy at A1Protein

Return & Refund Policy

Customer Satisfaction Commitment

At A1Protein.com, customer satisfaction is extremely important to us. We aim to provide authentic supplements, vitamins, healthy foods, and fitness products with reliable service and secure delivery across the UAE.

If you are not fully satisfied with your purchase, we are here to help according to the terms outlined below.

Return Eligibility

Customers may request a return or exchange under the following conditions:

  • The product was delivered damaged
  • The wrong item was received
  • The product remains unopened, unused, and in original condition
  • The return request is submitted within 7 days from the delivery date

Returned items must include:

  • Original packaging
  • Sealed containers (if applicable)
  • Invoice or proof of purchase

Non-Returnable Products

For hygiene, safety, and health protection reasons, the following products are not eligible for return or refund:

  • Opened supplements
  • Used products
  • Consumable items
  • Clearance or promotional products
  • Gift cards
  • Personalized or customized items

A1Protein.com reserves the right to reject returns that do not meet return eligibility requirements.

Damaged or Incorrect Orders

If you receive:

  • a damaged product
  • defective item
  • incorrect order
  • missing product

please contact our customer support team within 24 hours of delivery.

To process your request faster, kindly provide:

  • Order number
  • Product photos
  • Packaging photos
  • Description of the issue

Refund Process

Once the returned item has been received and inspected, customers will be notified regarding the approval or rejection of the refund request.

Approved refunds may be processed through:

  • Original payment method
  • Store credit
  • Exchange product

depending on the payment type and return condition.

Refund processing times may vary depending on banks, payment gateways, and financial institutions.

Cash on Delivery Orders

For Cash on Delivery purchases:

  • Refunds may be issued as store credit or bank transfer depending on the situation.
  • Delivery charges and COD fees are generally non-refundable unless the error was caused by A1Protein.com.

Exchange Policy

Eligible products may be exchanged subject to:

  • product availability
  • condition verification
  • approval by customer support

Exchange requests must follow the same eligibility conditions as returns.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • the wrong item was delivered
  • the product arrived damaged
  • the issue was caused by our delivery process

Order Cancellation

Orders may be cancelled before dispatch confirmation.

Once an order has been shipped or processed for delivery, cancellation requests may not be possible.

Fraud Prevention & Verification

To protect customers and maintain secure transactions, A1Protein.com reserves the right to:

  • verify customer information
  • request identity confirmation
  • refuse suspicious or abusive refund requests

UAE Physical Stores

Dubai Branch

Amanat Sports Protein Vitamin & Nutrition
Al Meena Residence, Al Mina Road, Dubai, UAE
Phone: +971 50 345 2953

Ras Al Khaimah Branch

A1 Protein
Shop No 1, Al Qawasim, Corniche Street, Ras Al Khaimah, UAE
Phone: +971 50 567 2274

Need Assistance?

For return, refund, or exchange assistance, please contact:

Email: care@a1protein.com
Website: https://a1protein.roovexa.com

Our support team will be happy to assist you.